Shipping Policy
Please ensure that the address and telephone information you provide are accurate and complete.
If there is any error or omission, we will contact you to supplement relevant information, and the delivery speed may be delayed accordingly.
Orders are generally delivered to the courier company within 72 hours and delivered to your home within 14 working days. Most orders arrive within 3 to 6 working days.
*Delivery time may be delayed during public holidays, promotional activities or epidemics, please contact customer service for inquiries.
Shipping Rate
Pick up in Edmonton
Pick up is free at our pop-up store in 10347 78 Ave NW, Edmonton, AB, T6E 6T3. You will receive an email confirmation once your order is ready for pick up.
Free Shipping
Free shipping is available within Edmonton for over $35 order. Free shipping out of Edmonton is available for over $50 order and delivery within Canada only, but is not available for delivery to the Territories (Yukon, NWT and Nunavut) or select remote locations. Market-established rural delivery fees may apply to your location.
Flat Rate Shipping
Flat rate shipping is available for delivery within Canada at a cost of $15 per order, but is not available for delivery to the Territories (Yukon, NWT and Nunavut) or select remote locations. Market-established rural delivery fees may apply to your location.
Special Reminder
Pre-sale products and some products under special circumstances may not be applicable to the above delivery time limit. For details, please refer to the relevant product and service pages and customer service notices.
In case of large-scale events, due to the large amount of product orders shipped, the delivery time limit may be affected. Please understand that the goods have not been received for a long time after they have been shipped. Please wait patiently or contact the logistics company
We will endeavor to deliver the item within the estimated delivery timeframe above
In case of special circumstances (such as warehouse inventory, festivals), weather, manpower and other factors that lead to delayed delivery or extended delivery time, customer service will inform you.
If the delivery address or information you leave is wrong, it will directly lead to failure of delivery or delay of delivery time.
If one or more of the products you ordered are out of stock or there are other situations that cannot be delivered, the customer service agent will contact you in time and carry out the subsequent order cancellation and refund process.